Privacy Policy

This Privacy Policy describes how personal information may be collected, used, stored, and shared when you visit our website or use our services.

Information We Collect

We may collect information you provide, including your name, email address, phone number, billing address, shipping address, order details, payment status, and communications with customer support.

How We Use Personal Information

We may use personal information to process orders and payments, arrange shipping and delivery, respond to inquiries, manage returns and refunds, maintain website security, improve website functionality, and comply with applicable legal obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, or support advertising activities where applicable. You can manage cookies through available website settings or your browser settings. Where applicable law requires consent for non-essential technologies, that consent must be obtained as required by law.

Sharing of Personal Information

We may share necessary personal information with service providers involved in payment processing, order fulfillment, shipping, customer support, website maintenance, and security. We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or services.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain transaction records, resolve disputes, and meet legal obligations. We use reasonable safeguards to help protect personal information. However, no method of electronic storage or transmission can guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to obtain a copy of certain information, withdraw consent, or opt out of certain data processing activities, including targeted advertising or the sale or sharing of personal information where applicable. You may submit a privacy request using the contact information below. We may take reasonable steps to verify your identity before processing a request.

Privacy Complaints and Regulatory Authorities

If you have concerns about how your personal information is handled, you may contact us for assistance. Depending on your location and applicable law, you may also have the right to submit a complaint to the appropriate U.S. federal or state regulatory authority. Contacting us first is not a prerequisite to filing a complaint unless required by law.

The Federal Trade Commission (FTC) may accept complaints involving potential unfair or deceptive business practices within its jurisdiction. You may also contact your state Attorney General’s Office or another state privacy regulator with jurisdiction over your concern, where applicable. The appropriate authority depends on the nature of the complaint and the laws that apply. Filing a complaint does not guarantee an investigation or a particular outcome.

Applicable Privacy Laws

We handle personal information in accordance with applicable U.S. federal and state laws. Privacy requirements vary by jurisdiction, and not every law applies to every website or transaction. The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may apply when its legal requirements are met.

The General Data Protection Regulation (GDPR) may apply when the relevant processing falls within its legal scope. Where applicable, individuals may have additional rights under the GDPR, including the right to lodge a complaint with a competent data protection supervisory authority.

Children’s Privacy

Our website is intended for general consumers. We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law.

Policy Updates

We may update this Privacy Policy to reflect changes in our services, information-handling practices, or legal obligations. The revised version will include an updated effective or revision date when published.

Contact Information

Email: info@erinrovia.com

Phone: +1 (352) 614-7829

Mailing Address: 7721 Sloewood Dr, Leesburg, FL 34748, United States

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)