Shipping Policy

At Erinrovia, we aim to make furniture delivery straightforward by providing clear information about shipping costs, order processing, transit times, and delivery assistance. Please review this policy before placing an order so you understand how our shipping service works.

Shipping Coverage

We currently provide shipping services within the United States. Delivery availability may depend on the destination address and the carrier’s service coverage. If you are unsure whether your address is eligible for delivery, please contact our customer support team before placing your order.

Shipping Rates

Shipping charges are determined by the total order amount as follows:

Orders totaling less than $75.61 are subject to a shipping fee of $12.89.

Orders totaling $75.61 or more qualify for free standard shipping.

Any applicable shipping charge will be presented during checkout before you complete your purchase. We do not intentionally add shipping fees that have not been disclosed during the ordering process.

Order Processing

Orders generally require 1–2 business days to process before shipment. Processing time covers order preparation and handling and is separate from the transit period.

Processing may take longer when additional order verification or other necessary handling is required. A shipping confirmation or tracking information will be provided when available after the order has been dispatched.

Shipping Method and Estimated Transit Time

FedEx is our primary shipping carrier. After an order has been shipped, the estimated transit time is 5–9 business days.

The processing period and transit period are separate. Therefore, the total time from order placement to delivery generally includes 1–2 business days for processing, followed by an estimated 5–9 business days in transit.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Severe weather, carrier service interruptions, holidays, or other circumstances beyond our reasonable control may affect the actual delivery time.

Taxes and Customs

Applicable taxes are included in the relevant product prices according to our current pricing arrangements. Our logistics provider handles the required customs clearance procedures for shipments covered by these arrangements. Customers are not required to pay again for taxes already included in the product price or customs clearance charges that our logistics provider has agreed to handle.

This statement applies to the shipping arrangements described above and does not constitute a guarantee that every possible government charge or fee is waived under all circumstances.

Order Tracking

Once your order has been dispatched, tracking information will be provided when available through the shipping confirmation or related order notification. You can use the tracking details to check the latest shipment status.

Tracking updates may not appear immediately after dispatch because carrier systems can require time to register new shipment information. If tracking remains unavailable for an extended period or shows an unusual status, please contact us by email for assistance. You may also reach us by phone.

Delivery Delays, Damage, or Loss

Although we work to provide a reliable delivery experience, delays or shipping issues may occasionally occur.

If your shipment appears to be lost, the tracking status indicates delivery but you have not received the package, or your furniture arrives damaged, please contact our customer support team as soon as reasonably possible. Include your order details, tracking information, a description of the issue, and photographs of any visible damage when applicable. This information can help us review the situation and coordinate the appropriate next steps.

Resolution will depend on the circumstances, the available shipping records, and any applicable policies or legal requirements. We will review reported issues and provide reasonable assistance, but we do not promise a particular outcome before the circumstances have been assessed.

Shipping Address Changes and Order Cancellation

Please check your shipping address and contact details carefully before submitting an order.

If your order has not yet shipped, you may contact us promptly to request an address change or cancellation. Requests are subject to the order’s processing status and whether the requested change can still be made.

Once an order has been dispatched, an address change, delivery interception, or cancellation may no longer be possible. Please contact us if you need assistance, and we will explain the available options based on the shipment status.

Orders that have already shipped are generally handled through the applicable return and refund process rather than the pre-shipment cancellation process. Any cancellation, return, or refund request remains subject to the relevant website policies and applicable consumer rights.

Delivery Address and Delivery Responsibilities

Customers are responsible for providing a complete and accurate shipping address and valid contact information when placing an order. Please notify us promptly if you identify an error before the order ships.

If an address is incomplete, incorrect, or outside the carrier’s service coverage, delivery may be delayed or unsuccessful. We will review these situations based on the available information and applicable policies.

Carrier tracking records and delivery confirmations may assist in investigating a delivery issue. However, a carrier’s delivery status does not automatically resolve every report of a missing package, and reported discrepancies may require further review.

Contact Information

For questions about shipping charges, order processing, tracking updates, delivery delays, or shipment problems, please contact us using the details below. Email is our preferred contact method, and telephone support is also available.

Email: info@erinrovia.com

Phone: +1 (352) 614-7829

Mailing Address: 7721 Sloewood Dr, Leesburg, FL 34748, United States

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)