Terms of Service

These Terms of Service govern your access to and use of our website and the purchase of furniture and related products offered through our online store. By accessing the website or placing an order, you agree to these terms to the extent permitted by applicable law.

Please review the terms before completing a purchase. Nothing in these terms is intended to limit consumer rights that cannot legally be excluded or waived.

Website Use and User Accounts

You agree to use the website lawfully and provide accurate information when placing an order or contacting customer support. You must not misuse the website, interfere with its operation, submit fraudulent orders, or engage in activities that violate applicable law or another person's rights.

If account registration or account-related features are available, you are responsible for keeping your login credentials reasonably secure and for ensuring that information associated with your account remains accurate. Please contact customer support if you believe your account or personal information has been used without authorization.

We make reasonable efforts to keep the website accessible and its information useful. However, uninterrupted availability cannot be guaranteed. Website functions may occasionally be affected by maintenance, technical issues, security measures, or circumstances beyond our reasonable control.

Products, Availability, and Pricing

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, and prices accurately. Actual appearance may vary slightly because of lighting, screen settings, photographic conditions, or normal material variations. Such differences do not remove any rights you may have when a product is materially different from its description or is otherwise subject to a legally protected claim.

Product listings are subject to availability. Displaying an item does not guarantee that it will remain in stock at all times. If a product becomes unavailable or a material listing error is identified, we may need to correct the information or contact you regarding an affected order. Any cancellation or adjustment will be handled in accordance with applicable law and the order circumstances.

Applicable product prices and shipping charges will be displayed during the purchase process. Any taxes or additional charges that apply will be presented as required by law. We do not intend to add undisclosed charges after an order is placed.

Orders and Payments

When you submit an order, please ensure that your product selection, contact information, billing details, and shipping address are accurate. Submitting an order does not necessarily mean that the order has been accepted. Order confirmation, payment authorization, and acceptance may occur at different stages of the transaction.

Orders may require verification of payment, product availability, delivery details, or other relevant information. Where permitted by law, we may decline or cancel an order if a product is unavailable, a material pricing or listing error occurs, payment is not authorized, or there is a reasonable concern about fraud or unauthorized activity.

If payment has already been collected for an order that is canceled, any applicable refund will be handled in accordance with the circumstances and applicable law.

Payment methods available to you will be displayed during checkout. Payment processing may be performed by the relevant payment provider. If you notice a payment problem or an unexpected transaction, please contact customer support for assistance.

Shipping and Delivery

We currently offer shipping within the United States, subject to the availability of delivery service for the address provided at checkout. Delivery eligibility for particular addresses will depend on the shipping options available for the order.

Shipping charges are calculated according to the order amount. Orders totaling $75.61 or more qualify for free shipping. Orders below $75.61 are subject to a $12.89 shipping charge.

Orders generally require 1–2 business days for processing before shipment. After dispatch, estimated transit time is 5–9 business days. Processing time and transit time are separate periods, and the overall delivery time may therefore be longer than the transit estimate alone.

FedEx is the primary carrier. Actual delivery timing may vary because of holidays, weather, carrier operations, incomplete address information, or other circumstances outside our reasonable control. Delivery estimates are provided for planning purposes and are not an unconditional guarantee of arrival on a particular date.

Please provide a complete and accurate shipping address when placing an order. If you discover an address error, contact customer support as soon as possible. Changes may not be possible once an order has entered processing or has been handed to the carrier.

Order Cancellation

Cancellation requests are subject to the order's current status and the applicable cancellation policy.

If an order has not yet shipped, you may request cancellation. Where cancellation is accepted under the applicable policy, the order will be canceled and a full refund will be issued for the canceled order.

Once an order has shipped, it generally cannot be canceled through the pre-shipment cancellation process. In that situation, you may need to follow the applicable return procedure after delivery.

Please contact customer support promptly if you wish to cancel an order. A cancellation request is not confirmed until it has been accepted. Nothing in this section limits any cancellation, withdrawal, or refund right that applies to your transaction under applicable law.

Returns, Exchanges, and Refunds

Eligible purchases may be returned within 35 days after receipt of the item, subject to the applicable return policy and any rights provided by law. Please contact customer support for instructions before sending a return.

Return eligibility, product condition requirements, return shipping arrangements, and responsibility for return costs depend on the reason for the return and the applicable return policy. If a product arrives damaged, defective, or different from the item ordered, please contact customer support so the issue can be assessed and addressed in accordance with applicable law and the relevant policy.

For an eligible return, the returned item must be received and may be inspected as necessary before the refund is initiated. Under the current refund process, the refund is generally initiated within 1–3 business days after receipt and any necessary inspection. Once initiated, the funds are generally expected to appear within 1–5 days, depending on the payment provider and financial institution.

A refund initiation date is not necessarily the date the funds will appear in your account. Processing and posting times may vary by payment method and financial institution.

Any standard return process described here does not restrict mandatory consumer remedies under applicable law, including repair, replacement, refund, or other relief where legally required. Statutory rights may apply separately from the store's ordinary return arrangements.

Privacy and Data Protection

Personal information may be processed to handle orders and payments, arrange delivery, respond to customer inquiries, manage returns and refunds, maintain website security, and meet applicable legal obligations.

Information may be shared with relevant service providers when reasonably necessary to complete transactions, deliver products, provide customer support, or operate the website. Personal information will otherwise be handled in accordance with applicable privacy laws and the website's Privacy Policy.

Depending on your location and the law that applies, you may have rights concerning access to, correction of, or deletion of personal information, as well as certain choices regarding consent and data processing. These rights are subject to applicable legal requirements and exceptions.

Liability and Service Limitations

To the extent permitted by applicable law, we are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including carrier disruptions, severe weather, service outages, or events that prevent normal operations.

Nothing in these terms excludes or limits liability, statutory warranties, consumer remedies, or other rights where such exclusion or limitation is prohibited by law. Any limitation of liability will apply only to the extent legally permitted and in light of the circumstances of the transaction.

The website and its content may be updated or corrected when necessary. We do not guarantee that every page will always be free from typographical errors, technical interruptions, or temporary inaccuracies, but material issues affecting an order will be handled in accordance with applicable law.

Disputes and Applicable Law

If you have a question or concern about an order, payment, shipment, cancellation, return, refund, or website service, you may contact customer support using the details below. We encourage clear communication to help identify and resolve the issue.

These terms are subject to applicable U.S. federal law and the state laws that apply to the relevant transaction. The application of a particular state's law may depend on the facts, the transaction, and applicable legal requirements. Nothing in these terms is intended to override mandatory consumer protection laws or prevent a consumer from exercising a right that cannot legally be waived.

Where a dispute cannot be resolved directly, the parties may pursue any remedies or procedures available under applicable law. No provision in these terms is intended to create a mandatory arbitration requirement or waive a legally protected right unless such an arrangement is separately and validly established in accordance with applicable law.

Changes to These Terms

We may revise these terms when our services, business practices, or legal obligations change. The revised terms will be published with an updated effective or revision date. Changes will apply as permitted by law and will not remove rights that must be preserved for an existing transaction.

Contact Information

For questions about these terms, orders, shipping, cancellations, returns, or refunds, please contact us using the information below.

Email: info@erinrovia.com

Phone: +1 (352) 614-7829

Mailing Address: 7721 Sloewood Dr, Leesburg, FL 34748, United States

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)